Shipping & Delivery Policy

At injecyyt™, each order is prepared with the same attention to detail that defines our furniture and home collections. This policy outlines how purchases are processed, dispatched, delivered, and handled in the event of shipping issues.

Our Approach to Delivery

Many injecyyt™ furnishings are handcrafted, made to order, or customized in Los Angeles. Because our collection includes both small decorative objects and substantial furniture, shipping methods, preparation times, and delivery charges vary by product.

Our fulfillment process is designed to:

  • Protect handcrafted pieces throughout transportation
  • Match each item with an appropriate delivery service
  • Provide clear updates as an order moves toward completion
  • Reduce unnecessary packaging and avoid preventable damage

1. Order Preparation

In-Stock Merchandise

Available items generally require 3–7 business days for inspection, protective packaging, and dispatch.

Made-to-Order and Customized Furniture

Production timelines depend on the selected design, dimensions, upholstery, materials, and finish. Your estimated lead time will be displayed on the product page or provided in your order confirmation.

Handmade items may require additional time during holidays, high-volume periods, or material shortages. If a significant delay affects your order, our team will contact you.

2. Shipping Charges

Delivery costs are determined by:

  • Product size and weight
  • Delivery destination
  • Standard, freight, or White Glove service
  • Accessibility requirements at the delivery address

Applicable charges will be shown during checkout or communicated through a separate delivery quote. Oversized furniture, remote destinations, and special-access properties may require additional fees.

3. Delivery Estimates

Estimated transit times begin after an order has completed production and has been released to the carrier.

  • Small home accessories usually ship by parcel service
  • Large furniture is transported through a specialized freight carrier
  • White Glove deliveries are arranged by appointment
  • International availability is reviewed according to the destination and product type

All delivery windows are estimates. Weather, carrier capacity, customs processing, regional restrictions, and other circumstances beyond our control may affect arrival times.

4. Furniture and White Glove Delivery

When applicable, White Glove service may include scheduled delivery to the designated room, unpacking, light assembly, and removal of standard packaging materials.

Before delivery, customers are responsible for confirming that:

  • Doorways, elevators, hallways, and staircases can accommodate the item
  • The delivery route is clear and safe
  • Building access or elevator reservations have been arranged
  • An authorized adult is available during the appointment

Additional attempts, storage, difficult access, or services not included in the original arrangement may result in extra carrier fees.

5. Tracking and Delivery Scheduling

Parcel orders receive a shipping confirmation email once tracking information becomes available. Tracking activity may take up to three business days to appear after a label is issued.

For freight or White Glove shipments, the delivery provider will contact you to arrange an appointment. Please ensure that the telephone number and email address submitted with your order are accurate.

6. Address Changes and Cancellations

Requests to update an address or cancel an order should be sent promptly to service@injecyyt.com.

We will make every reasonable effort to accommodate your request. However, changes cannot be guaranteed once:

  • Production has started
  • Custom materials have been ordered
  • The item has been packaged or collected by the carrier

Customers may be responsible for rerouting, storage, return freight, or redelivery costs resulting from an incorrect or incomplete address.

7. International Orders

International delivery may be available for selected products and destinations. Unless otherwise stated in writing, recipients are responsible for all applicable import duties, customs charges, brokerage fees, and local taxes.

Customs authorities determine these charges independently. injecyyt™ cannot control or reimburse government-assessed fees or guarantee customs-clearance timelines.

8. Inspecting Your Delivery

Please examine all packages and furniture carefully upon arrival.

If the carton or item shows visible damage:

  1. Photograph the packaging before it is opened
  2. Photograph the damaged area and the complete product
  3. Note the damage on the carrier’s delivery receipt
  4. Keep all original packaging
  5. Contact service@injecyyt.com within 48 hours

For freight deliveries, do not sign the receipt as being in good condition if visible damage is present. Documentation is required so that we can review the issue with the delivery provider and determine the appropriate resolution.

9. Missing or Lost Shipments

If tracking shows no movement for an extended period or a carrier confirms that a shipment cannot be located, please contact our customer care team.

We will open an investigation with the carrier. Depending on the findings, the available resolution may include continued tracing, replacement, repair, or another appropriate solution.

injecyyt™ is not responsible for packages confirmed as delivered to the address entered during checkout, but we will assist with the carrier’s investigation whenever possible.