Returns & Refunds

At injecyyt™, we want every furnishing and home accessory to feel right for your space. The following terms explain which products may be returned, how to request authorization, and when approved refunds are issued.

1. Standard Return Window

Eligible, non-custom merchandise may be submitted for return within 30 calendar days of delivery.

To qualify, the product must:

• Be unused, unassembled, and free from damage
• Remain in its original condition
• Include all components, accessories, and documentation
• Be returned in its original protective packaging
• Be accompanied by valid proof of purchase

Products showing wear, stains, odors, alterations, improper assembly, or damage after delivery may be refused.

2. Requesting Return Authorization

Before shipping or transporting an item back, email:

service@injecyyt.com

Please include:

• Your name and order number
• The product you wish to return
• The reason for the request
• Current photographs of the item and packaging

If approved, our customer care team will provide return instructions and the correct return destination. Merchandise sent without prior authorization may be rejected and returned to the sender.

Do not send products directly to our showroom or business address unless our team specifically instructs you to do so.

3. Return Transportation Costs

Unless the product arrived damaged, defective, or different from what was ordered, customers are responsible for return delivery expenses.

Original parcel, freight, White Glove, installation, packaging, storage, and expedited-service charges are generally nonrefundable. Any applicable return costs will be communicated before the return is arranged.

Large furniture must be transported by an approved professional carrier. Customers should not independently ship oversized merchandise without written instructions from injecyyt™.

4. Damaged, Defective, or Incorrect Merchandise

Inspect every shipment as soon as it arrives. For freight deliveries, examine the product before signing the carrier’s receipt whenever possible.

If you discover damage, a defect, or an incorrect item, contact us within 48 hours of delivery and provide:

• Photographs of the complete product
• Close-up photographs of the affected area
• Images of the carton and protective materials
• A copy or photograph of the delivery receipt
• Your order number and a description of the issue

Keep all packaging until the claim is resolved. Depending on the circumstances, we may arrange a repair, replacement component, exchange, replacement product, or refund.

Damage caused by incorrect assembly, misuse, unauthorized repair, inadequate care, or normal material variation is not considered a shipping defect.

5. Products That Cannot Be Returned

The following purchases are generally final and ineligible for return:

• Made-to-order or custom furniture
• Products with personalized dimensions, finishes, fabrics, or hardware
• Cut fabric, fabric sold by the yard, and customer-approved textile orders
• COM/COL pieces using customer-supplied materials
• Installed, assembled, altered, or used merchandise
• Clearance, floor-model, sample, or final-sale products
• Gift cards
• Items damaged after delivery
• Products marked “Final Sale” before purchase

Natural differences in wood grain, stone pattern, leather texture, textile weave, or handcrafted finishes are part of the character of the material and are not automatically considered defects.

Contact us before ordering if you need help confirming dimensions, finishes, fabrics, or access requirements.

6. Custom-Order Cancellations

Custom and made-to-order products enter production specifically for the customer. Once materials have been ordered or production has started, the purchase ordinarily cannot be canceled, modified, exchanged, or refunded.

If you need to request a change, email service@injecyyt.com immediately. Approval is not guaranteed and may involve additional production or material costs.

7. Exchanges

We do not guarantee direct exchanges because inventory, upholstery, and finishes may change.

For eligible merchandise, the most efficient process is usually to:

1. Obtain authorization to return the original product
2. Complete the approved return
3. Place a separate order for the preferred replacement

A new item will not be reserved until the replacement order has been confirmed.

8. European Union Withdrawal Rights

Customers purchasing eligible products online for delivery within the European Union may have a statutory right to withdraw within 14 days after receiving the goods. Customized, made-to-order, or clearly personalized products may be excluded from this right.

Customers may be responsible for return transportation unless applicable law or the purchase terms require otherwise. Nothing in this policy limits mandatory consumer rights available under local law. The official EU guidance explains the withdrawal period and its exceptions for personalized goods. Review the EU return guidance.

9. Refund Processing

After an authorized return arrives, we will inspect its condition and notify you whether the refund has been approved.

Approved refunds are:

• Returned to the original payment method
• Limited to the eligible merchandise amount
• Normally submitted within 10 business days after approval

Your bank, card issuer, or payment provider may require additional time to post the funds. If you have not received an approved refund after 15 business days, contact us at service@injecyyt.com.